A social audit is a process that involves the scrutiny and evaluation of an organization’s performance, policies, programs, and operations. It is a participatory tool that empowers stakeholders to hold management officials accountable for their actions and ensure transparency and accountability. In Kenya, social audits are crucial in promoting good governance and fighting corruption, which has been a significant challenge in our institutions.
Corporate social responsibility is increasingly important in today’s business environment, as is corporate consistency in building a strong societal and community impact. A delicate balance is required to achieve corporate responsibilities while maximizing shareholder profit. A social audit team is comprised of different stakeholders’ representatives. The team examines the implementation of various programs, which include the following aspects: the work environment, diversity in the workplace, accountability and financial transparency, and community initiatives.
The social audit is a systematic process that characterizes the assessment framework. This comprises five modules, which include:
- Planning and preparation: in this stage, the social audit team identifies the scope of the audit, the objectives, and the methodology to be used. They also select the areas to be audited, and the audit team members are trained on their roles and responsibilities.
- Data collection: the team collects data from various sources, including government agencies, stakeholders, and community members. They also conduct interviews and focus group discussions to gather information.
- Data Analysis: data is analysed to identify strengths, weaknesses, opportunities, and threats in the implemented programs. The analysis also helps identify areas where corrective action is required.
- Findings and recommendations: the team presents the findings of the social audit to relevant authorities and stakeholders. They also provide recommendations on how to address the issues identified during the audit.
- Follow-up: this is done to ensure the recommendations made are implemented.
Social audits play a critical role in promoting accountability, transparency, and good governance. Identified gaps have helped in better resource management, service delivery, and grappling with corruption claims. Additionally, stakeholders have the opportunity to participate in the governance process and demand better service delivery. Lastly, the audit promotes social justice and equity in the distribution of resources through prudent measures for the return on investment.
The company board should promote social audits to ensure resources are managed effectively and efficiently. The results are extremely beneficial to organizations, as they help them better understand their strengths and weaknesses and identify areas for improvement. The internal and external stakeholders feedback makes the process pivotal in maintaining a strong brand.